Otter Products
Otter Products Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.4 star rating from 5 reviews; consumers are mostly neutral with a 50/50 positive/unfavorable split. Price level is medium. Reviewers value discounts, the website, and iPhone 16 screen protector products.
Key Takeaways for Future Customers
- Check Otter Products reviews for warranty responsiveness and clear replacement policies.
- Confirm customer service channels and expected response times before purchase.
- Ask about membership, auto-ship, or refund options if planning recurring orders.
Negative Feedback / Risk Areas
- Repeated customer complaints about slow or missing warranty responses and replacements.
- Difficulty reaching a real person; phone and online support reported as unresponsive.
- Reports of service/account issues such as app minute allotments and unresolved operational problems.
Positive Feedback
Some customers report fast, professional replacements and satisfactory product quality for screen protectors.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.4 star rating from 5 reviews; consumers are mostly neutral with a 50/50 positive/unfavorable split. Price level is medium. Reviewers value discounts, the website, and iPhone 16 screen protector products.
Key Takeaways for Future Customers
- Check Otter Products reviews for warranty responsiveness and clear replacement policies.
- Confirm customer service channels and expected response times before purchase.
- Ask about membership, auto-ship, or refund options if planning recurring orders.
Negative Feedback / Risk Areas
- Repeated customer complaints about slow or missing warranty responses and replacements.
- Difficulty reaching a real person; phone and online support reported as unresponsive.
- Reports of service/account issues such as app minute allotments and unresolved operational problems.
Positive Feedback
Some customers report fast, professional replacements and satisfactory product quality for screen protectors.
Media from reviews
Tampa, Florida
Damage to my otterbox iPhone cover
A piece fell off my iPhone cover, and it was replaced quickly and professionally by the agent on the phone. OtterBox is a great company to deal with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fergus Falls, Minnesota
Broken protector glass covered
- - Cracked glass protector; warranty replacement requested by William Keene, Order 1824****.
- - Warranty claim with pictures; awaiting response.
My glass protector is broken has cracks in. It would like to get it replaced.
I sent pictures in for the warranty to look at it and not gotta respond. I would rather buy one then to keep it looking like this so please get back to me William Keene the order number is 1824****
- Iphone 16 screen protector
User's recommendation: Great Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Can’t speak to a person to fix the product
Company fixed the issue and I have been provided with apology. Explanation as to what imwasmdoingnwromg
The company said that I have used more monthly minutes than I am allowed so it will not allow me to use the app.
I am not close to have ever used my monthly minutes allowed
User's recommendation: Find a person to talk with
Oakland, California
Same reason as below
Otter says I have used my 300 monthly minute allotment and I havent used that many minutes so this year
User's recommendation: Get a human to talk to
Bad otter
- - Ghost kitchens opened without authorization; images and items don't match.
- - Prices below agreed terms with BOGO offers; support is hard to reach.
They opened ghost kitchens at our restaurant and never was authorized to do so. They proceeded to create two ghost kitchens with prices we didnt agree on, well below what we would sell for, with BOGO FREE OFFERS TO BOOT.
They dont help on the phone and impossible to reach online and through website. They have pictures of random food that isnt even our pictures and selling items we dont even carry. We cant get support to shut it down and no one will help. So ridiculous.
Stay away from this company. Theyre clueless to your needs and dont care about customer service.
They just want a percentage of your business by providing a tablet and printer. Stay away.
- Everything bad
Preferred solution: Shut down the fake ghost kitchens
User's recommendation: Stay away
Tablet not working
Tablet is not operating for weeks now so please contact me asap please no ghost hitches orders not coming thru
Preferred solution: Fix problem
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